Recruitment

Matt - Rock Climbing Instructor / Customer Service Team Member (Hardrock)

Hi, my name is Matt. 

I am 25 years old and have been working for Hardrock Climbing for four and a half years. I am passionate about working with young people and seeing growth and development. I love being active outdoors, especially with my two dogs. As a Hardrock staff member I am privileged to work in a wide variety of settings. I started my journey as an instructor, working with customers and groups in customer service, supervision, group facilitation and retail.

As I have worked, I have had the opportunity to upskill and take on additional opportunities. These have included training new staff, conducting centre maintenance tasks, facilitating lead climbing courses and assisting in administration tasks.

Hardrock is an excellent workplace thanks to its incredible diversity in work tasks, great customer interaction and upskilling potential. Hardrock provides the opportunity to develop transferable skills like communication and teamwork that will improve one’s career. Through Hardrock I have improved my ability to communicate with customers, address issues and respond to incidents. My most rewarding work has been conducting children’s parties and seeing the progress young people make in such a short time with the right support and encouragement.

Louise - Customer Service Team Member (Activate)

Hi, my name is Louise.

I am 22 years old; have a passion for health, love the outdoors and being active. I am a customer service team member at Activate and my main roles are on Reception; however, I also work as an Activity Instructor and Barista.

There is so much to love about working at Activate, however, I enjoy working with such supportive and fun co-workers the most! Everyone is very friendly; we always help and motivate each other, making every shift a joy. It creates a great team environment and keeps the energy alive all day!

Working at Activate has allowed me to learn a number of important skills that I use every day. I have learnt how to work effectively in teams, how to work efficiently and calmly when under pressure as well as how to confidently communicate with adults and children in different situations.

My most rewarding experience was helping a young girl who was afraid to climb. After lots of reassurance and support, this young girl was climbing almost to the top of various walls! Her excitement and joy when she showed me how high she could climb was very gratifying.