Climbing Instructor / Customer Service Team Member (Activate)

By Hardrock | July 8th, 2022

Climbing Instructor / Customer Service Team Member (Activate)

Activate by Hardrock is an indoor climbing and activity centre, located in Heatherton. Our activities include a selection of over 30 fun and engaging climbs, the Leap of Faith and Vertical drop Slide and 85+ meters of ultra-realistic caving tunnels.

We are dedicated to developing a strong team culture and a supportive working environment. We offer competitive pay, flexible working hours and on-going training opportunities.

We are currently seeking new Casual Customer Service Team Members that are enthusiastic, dynamic, mature minded team players to join our awesome team. and applications for this positions are now open.

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About the Role

 The role will include:

- Providing exceptional customer service

- Facilitating safety instructions (including 1:1, small and large group facilitation)

- Teaching and supervising patrons

- Ensuring adherence to centre rules and safety procedures and techniques

- Coordinating centre operations

- Administration including bookings, customer registration, point of sale and stock control

- General centre housekeeping and cleaning 

About You

To be successful in this role, you must be highly enthusiastic, motivated, mature minded and have a passion for teaching. In addition to this, we are seeking candidates with an ability to engage with a range of customers and be patient and encouraging when required. 

You are organised, work well under pressure, and are extremely customer-focused. Your friendliness and excellent communication skills shine, and you enjoy working in a small team environment.

As a key member of the team you will display a high degree of initiative, ability to problem solve and work autonomously, ensuring all tasks are completed to a high standard. We are also seeking individuals who have a safety-first mindset and engaging personalities. 

Candidates Must Be

- Aged 18 or older

- Fully vaccinated against Covid-19

- Available for an immediate start

- Available to work a variety of shifts including weekends, daytime and evenings (Please note, rosters are prepared weekly and vary week to week.) 

- Available to work during peak periods including school holidays

- Availability to work approximately 12-25 hours per week, subject to centre bookings

- Have the right to work in Australia permanently, with no restrictions

- Hold or be prepared to obtain and maintain a Working with Children Check (WWCC) and a Level 2 First Aid Certification, including an annual CPR Refresher 

Whats on Offer

Successful Candidates will be joining an energetic and motivated team where you will be provided with on-going training.

The right candidates will have the ability to grow and develop within our organisation. These casual positions will be located at our Heatherton Centre.

Casual award rates apply as per the Fitness Industry Award. 


How to Apply

If you can see yourself joining the ACTIVATE Team and fit the above criteria, apply now using the link below! 

Ready to join the ACTIVATE team?