Collection of Information
We collect your personal information when you provide it to complete an online purchase and complete your booking. You may also choose to provide us with additional information to enable us to improve and expand our service to you such as updates to our services and special promotions.
When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.
Using and Disclosing Your Personal Information
Your personal information will only be used or disclosed as is necessary to provide you with the goods and services available through the website offered by us and to assist us to improve our website and services, and to provide you with information and offers relevant to our services. You may opt-out of receipt of any such offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you.
Where you send us email or use our enquiry / feedback form we may record this information to improve our service and assist you with any requests. This information will not be disclosed to any third party, except as required to provide you with the products and services you request.
Storage and Security of Personal Information
Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.
Hardrock Climbing Pty Ltd & The Hardrock Climbing Company Pty Ltd will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure. We will not be held liable for loss or damage arising from unauthorised access to your personal information or a breach of this policy whether or not such access or breach was caused by our negligent or willful act or omission or that of our employees or agents.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Hardrock Climbing Pty Ltd & The Hardrock Climbing Company Pty Ltd are committed to providing customers with a fair and responsible system for the handling of customer complaints. If at any time you have any concerns or complaints in relation to privacy or the operation of the Website, please contact us through our contact form so that we may resolve them.